Tikitly (also "Tikitly.com") is a trade name of Bookzy B.V., a company registered in the Netherlands under Chamber of Commerce (KvK) number 81959559, located at Henriëtte van der Meydreef 112, 2492JG 's-Gravenhage, The Netherlands ("Tikitly", "we", "us"). This Privacy Policy explains how we handle personal data when you use our e-ticketing platform (the "Platform").
Capitalised terms that are not defined here have the meaning given to them in our Terms & Conditions.
For data we process for our own purposes — such as managing Organiser accounts, operating and securing the Platform, and complying with the law — Tikitly acts as the controller.
For personal data of ticket buyers ("Users") that we process on behalf of and under the instructions of an Organiser, Tikitly acts as a processor, and the Organiser is the controller. This is governed by the data-processing terms in our Terms & Conditions.
Account & Organiser data: name, email address, phone number, business and billing details, and login credentials.
Order & ticket data: buyer name and email, tickets purchased, order history, and scan/entry status.
Payment data: payments are handled by our payment service provider, Stripe; we receive transaction confirmations and payout information but do not store full card details.
Technical & usage data: IP address, device and browser information, and how you interact with the Platform, collected via cookies and similar technologies.
| Purpose | Legal basis (GDPR) |
|---|---|
| Providing the Platform, processing orders and tickets, and delivering customer support | Performance of a contract |
| Securing the Platform, preventing fraud, and improving our services | Legitimate interests |
| Sending service-related communications and, where applicable, marketing | Legitimate interests or consent |
| Tax, accounting, and other legal obligations | Legal obligation |
We share personal data only where necessary, with: (a) the Organiser of the event you bought tickets for; (b) Stripe, our payment service provider, to process payments and payouts; (c) IT, hosting, and other sub-processors that help us run the Platform, under appropriate data-processing agreements; and (d) public authorities where required by law. We never sell your personal data.
We aim to store and process personal data within the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure an adequate level of protection through appropriate safeguards such as the European Commission's Standard Contractual Clauses.
We keep personal data only for as long as necessary for the purposes described above, or as required by law (for example, tax records are retained for the legally prescribed period). After that, data is deleted or anonymised.
We apply appropriate technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. In the event of a data breach, we act in line with our obligations and the data-processing terms in our Terms & Conditions.
We use functional, analytical, and marketing cookies and similar technologies to operate the Platform and understand how it is used. This includes Google Ads (for conversion tracking and advertising measurement), which may set cookies via Google as a third party. You can manage cookies through your browser settings.
Under the GDPR you have the right to access, rectify, erase, restrict, or object to the processing of your personal data, to data portability, and to withdraw consent at any time. To exercise these rights, contact us at support@tikitly.com. If we act as processor for an Organiser, we will refer your request to that Organiser. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
The Platform is not directed at children under 16. We do not knowingly collect personal data from children without appropriate parental consent.
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date shown above.
For any questions about this Privacy Policy or your personal data, contact us at:
Bookzy B.V. (trading as Tikitly)
Henriëtte van der Meydreef 112, 2492JG 's-Gravenhage, The Netherlands
Email: support@tikitly.com
KvK: 81959559